Privacy Policy for Clover Suds

Clover Suds is committed to protecting the privacy and security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our site or use our services. By engaging with our site or purchasing our products, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal data from you in various ways, including when you make a purchase, sign up for a newsletter, contact us with an inquiry, or interact with our online platform.

• Personal Identifiable Information: This includes names, shipping and billing addresses, email addresses, and phone numbers. This information is primarily collected when you place an order for our handcrafted soaps, bath bombs, organic skincare products, or custom gift sets.
• Payment Information: When you make a purchase, we collect payment details such as credit card numbers or other financial account information. Please note that we do not store full payment card details on our servers; these are processed securely by third-party payment processors.
• Communication Data: Records of your communications with us, including emails and customer support interactions.
• Website Usage Data: Information about how you use and navigate our site, including IP addresses, browser types, operating systems, referring URLs, pages viewed, and the dates/times of your visits. This helps us to improve our site's functionality.

2. How We Use Your Information

The information we collect is used for various purposes related to our business operations as a manufacturer and retailer of handmade soaps and bath products:

• Order Fulfilment: To process and fulfil your orders, including shipping our bespoke natural soaps, botanical-infused bath bombs, and organic skincare products to you or your designated recipients for custom gift sets.
• Customer Service: To provide you with customer support, respond to your inquiries, and address any issues related to our products or services.
• Marketing and Promotions: To send you updates about new products, special offers, or events if you have opted in to receive such communications. This includes information relevant to our wholesale supply services for boutiques.
• Website Improvement: To analyse how our site is used and to improve its functionality, content, and user experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Legal Basis for Processing Personal Data (GDPR)

For individuals in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Performance of a Contract: When processing is necessary to fulfil an order or provide a service you have requested (e.g., delivering your purchased items).
• Legitimate Interests: For purposes such as improving our services, preventing fraud, and marketing, where our interests are not overridden by your data protection rights.
• Consent: Where you have given clear consent for us to process your personal data for specific purposes, such as sending marketing emails.
• Legal Obligation: When processing is necessary to comply with a legal or regulatory obligation.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the following circumstances:

• Service Providers: We may share data with trusted third-party service providers who assist us in operating our site, conducting our business, or serving you, such as payment processors, shipping companies, and IT support. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.
• Legal Requirements: We may disclose your information when required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When assessing the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

6. Your Data Protection Rights (GDPR)

If you are located in the EEA, you have the following rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
• The right to withdraw consent: You have the right to withdraw your consent at any time where Clover Suds relied on your consent to process your personal information.

To exercise any of these rights, please contact us using the contact details provided below.

7. Cookies

Our site uses "cookies" to enhance your experience. Cookies are small files placed on your device that allow us to recognise your browser and capture certain information. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. You have the option to set your browser to refuse all cookies or to indicate when a cookie is being sent.

8. Security of Your Data

We implement a variety of security measures to maintain the safety of your personal data when you place an order or enter, submit, or access your personal data. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers' database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential.

9. Changes to This Privacy Policy

Clover Suds reserves the right to update this Privacy Policy at any time. When we do, we will revise the "last updated" date at the top of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

10. Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Clover Suds

14 Dame Street,

Temple Bar,

Dublin, County Dublin,

D02 Y586,

Ireland.